It is users responsibility to ensure that they are using a licensed copy of all required software, and maintain the back up of all information and data, emails, text messages, any other material, data, as well as software owned by them. Alivenet Solutions LLC under any situation will not refund the amount for any installed software for which a license is compulsory.
Alivenet Solutions LLC or any of its partner don’t have any responsibility or legal liability under any situation at any time for the loss or damage of user data, software or hardware which may occur due to services offered or a hardware malfunction.
Alivenet Solutions LLC do not provide any warranty for the services rendered. In case, you experience a problem with the services provided to you, then you should raise a ticket by sending an email to the service provider at firstname.lastname@example.org, within seven (7) business days from the date of sale. Alivenet Solutions LLC will make genuine efforts to resolve the problem without any additional charge. If the issues are not resolved, then Alivenet Solutions LLC will provide a reasonable refund for fees after charging the amount of 99.99$ as service charge.
If a customer has signed-up for a Year or Longer Term support contract with Alivenet Solutions LLC, and want to cancel it within a month time period, the payment will made on prudence basis. The minimum amount of 99.99$ plus monthly services charges will be charged by the Alivenet Solutions LLC. For cancellation and refund of amounts paid mail us at email@example.com. Once your request considered and approved, then your amount will be refunded in your registered bank account. For submitting the cancellation request, kindly provide us the following details:
For any issue/dispute regarding billing or payment contact Alivenet Solutions LLC. All charges regarding services must be discussed within 14 calendar days, as the refund will be considered from the date of transaction. Refunds are subject to the consideration and sole decision of Alivenet Solutions LLC.