We at Alivenet Solutions LLC are the sole owner of the information collected through the website/phone/e-mail. We will never sell or rent this information to third parties in ways different from what is mentioned in our policy.
We will ask you to give your personal information to us, so that we can contact you whenever required. It is compulsory to fill up the registration form completely to receive the services offered by Alivenet Solutions LLC. Depending on the amount of information submitted by you, we will get in touch with you for the product and/or services you want to use. If needed, we can also contact you for re-registration/renewal notifications, special offers, and surveys on improving our services.
When you want to use our services, we will ask you credit card information, and other payment information needed to complete the payment. For verifying credit cards for billing purposes we may contact to a third party, and share your payment information with the credit card processing company. To complete the payment processing, we may disclose this payment information to a third party, if require.
For providing our accounting service and support to users, and to help us update our support tools, we may also collect information related to your computer system. This generally includes: information about the identification number of your computer, condition of the computer, date of purchase of your computer, make and model of your computer and/or any computer hardware, type of computer, software or peripherals attached to it etc. This information is also vital for improving our support tools list and expertise.
: Diagnostic tool is meant to ensure that the best support services are delivered to the users. Some of our online diagnostic tools may collect important information about the condition of your computer and the applications being used on it. Gathered in a document, this crucial information is sent securely over the internet to the server or a third party server appointed by us. Our experts will analyze the information to diagnose and resolve all the issues. Our diagnostic tools will not collect any receptive information like the number of the websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
In order to avail remote service for resolving your issues, we may take control of your computer. We have employed a number of tools that enable users to grant control of their computer to our expert remotely over the Internet, so that they can diagnose and resolve the issues. Our remote access tools will not be used to acquire confidential or sensitive information stored on user computer or network.
For maintaining the quality of the customer services, we take a record of on-line and off-line sessions between user and a Technical Support Executive. Apart from this, we will monitor on-line and off-line sessions conducted over the site for user reference and to help in resolving disputes and/or potential complaints. This information will not be used for personal identification of a customer.
A "cookie" is a piece of data which a website can send to your browser, which will be stored on your browser, as well as on your computer. Cookies are used to understand your visits to a specific site or analyse web traffic. Our website uses "cookies" to help you browse our site easily, by enabling you to use the "back" function. Temporary cookies do not allow our company to identify a user, nor do they provide us with any personal information. The temporary data will be destroyed once you leave our site or close the window.
We at Alivenet Solutions LLC use some unique IP addresses to analyze market trends, administer our website, track user movement, and gather broad demographic information for aggregate use.
Alivenet Solutions LLC website is not designed for anyone under the age of 13. We do not prefer to collect or maintain information at our website or sell products to who are under the age of 13, as per the Children’s Online Privacy Act. However, all under the age of 13 are asked to take the assistance of their parent or guardian in using our services.
We at the Alivenet Solutions LLC organize various surveys or contests occasionally. Some toolbar on our website requests information from user through surveys or contests. While surveys some of the Information requested may include contact information (name and address), and demographic information (such as zip code). Clients contact information will use to inform the winners and award prizes, and survey information will help in monitoring or improving our services.
We at Alivenet Solutions LLC aims to offer complete satisfaction to our customers, and also takes every step to safeguard the personal information and crucial data of the customers. All the perceptive information submitted by our users via the website is protected both on-line and off-line. The perceptive information is encrypted and is protected with the best of the encryption software. All information of our user is restricted to our offices, only employees who required the information to perform a specific job (for example, our customer service representative or billing clerk) are granted access to personal information. Password protected screen-savers are used by all our employees when they leave their desk. They have to re-enter their password to recover access to user information once the screen-saver turns on.
We have to supplement the information we obtain from Third party sources, so as to ensure that this toolbar entirely fulfill its obligation to our customers. For example, we may use user name and other related information to request a credit report, so as to verify the user’s creditworthiness. After formative user trustworthiness, the document will be destroyed.
If a user wants to change his personal or if user wants to turn off the service, then Alivenet Solutions LLC will offer user a simple method to correct, update or remove his personal data. For updating and removing their information, user has to visit the Profile page.
The user will be notified via e-mail, in case we want to use user personal information in a way different from that mentioned at the time it was collected.
At any point shall you want to opt-out of the services of Alivenet Solutions LLC. Please write an email to "firstname.lastname@example.org" with a subject line at OPTOUT.